Key Customer Information (Summary)
- Your application shall be processed through licensed EU insurance intermediary.
- iAssist does not underwrite or issue policies. Their role is limited to digital marketing and help in query resolution.
- You have 14 days to withdraw, unless the policy has already started.
- Policy cancellations due to Visa rejections may be refunded with appropriate documentation.
- Data is processed as per GDPR
- Refunds are subject to admin and payment gateway charges.
Definitions
For the purposes of these Terms and Conditions:
- iAssist refers to iAssist Innovations Labs Pte Ltd, a company incorporated in Singapore (UEN: 202223286W), operating as a digital marketing and technology services platform.
- Licensed Insurance Distributor refers to an individual and/or entity authorised and registered in to distribute insurance products in accordance with applicable regulations.
- Customer refers to any natural person using the platform for purposes not primarily related to their trade, business, or profession.
- Insurance Provider means the insurer underwriting the policy, selected and contracted by the customer.
- Service Fee means the partially refundable amount payable to iAssist (as set out in Section 4.2) for application support, query resolution and connection to the Licensed Distributor.
- Insurance Premium means the amount payable directly by the Customer to the licensed Distributor or insurer or distribution partner to collect on behalf of the insurance intermediary for the insurance cover.
- Website means https://blredirect.iassist-go.com/blredirect/travel-insure and any successor URL.
1. Scope of application
Unless otherwise specified, these General Terms and Conditions of iAssist Innovations Labs Pte Ltd (hereinafter referred to as "iAssist") apply to all offers made by IAssist for the application of travel assistance products and health plans listed of licensed partners on the online purchase website https://blredirect.iassist-go.com/blredirect/travel-insure (hereinafter referred to as "online application"). The customer has the opportunity to find various option travel insurance and travel assistance products from insurance company(ies) and to submit applications online. These General Terms and Conditions apply exclusively if the customer is a consumer. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity.
2. Contact details
iAssist operates solely as a technology and marketing service provider for licensed insurance intermediaries. We do not broker, underwrite, or administer insurance policies, nor we guarantee acceptance of any application. All insurance contracts are concluded directly between the customer and the licensed intermediary/insurer. iAssist bears no liability for policy performance, claims, or disputes. Travel assistance and insurance products are separately offered by licensed intermediaries. For any regulation or license requirement please do write to the licensed intermediaries. In event of a claim or any dispute, customer need to contact the service provider licensed intermediary as mentioned in ‘General Terms and conditions” directly.
3. Role of iAssist & Licensed Distribution Partners
iAssist does not underwrite, issue or administer any insurance product, nor does it offer insurance advice. iAssist acts solely as a digital marketing and application‑support service provider for licensed insurance intermediaries (“Licensed Distributor”). All insurance applications, premium payments, policy documentation, claims handling and product advice are provided exclusively by the Licensed Distributor or the underwriter. Customers contract directly with the Licensed Distributor under that intermediary’s own terms, conditions, and regulatory permissions.
The List of licensed distributor(s) are as mentioned below:
-
So Easy Insurance Brokers ltd
• https://soeasytravelinsurance.com/
4. Insurance Contract
iAssist provides the customer with free and non-binding information about rates and conditions provided by the licensed intermediaries working with iAssist for travel & health insurance.
iAssist uses the online application portal to provide health and travel insurance solutions along with additional services for travel assistance, digital marketing for international travel, and allied businesses.
As soon as the customer has selected the travel/health insurance, they can initiate the application process with the selected provider by clicking on the pay button. Upon successful payment, the contract is concluded with iAssist for application support, coverage explanation, query resolution, and connecting with the appropriate licensed intermediary.
iAssist will help the customer fill any applicable application form, which shall be further sent to the licensed intermediary of the insurance company.
The respective insurance company alone shall decide whether to accept an insurance application from the customer. If the proposal form is approved, then the customer will be prompted to pay 100% of the insurance premium to iAssist who in turn pays to the licensed intermediary as a part of digital marketing. The customer directly contracts with the respective licensed insurance partner per their terms.
The language available for the conclusion of health insurance in will be English.
Before the customer clicks to pay the amount, the details must be checked and, if necessary, corrected. The customer must ensure that all necessary information fields and personal details, as well as contact details, are filled in carefully and correctly—especially regarding the correct spelling and indication of the date/month (as per product coverage) for the required insurance policy and travel period.
There may be restrictions on changing the insurance period, and the customer is encouraged to carefully read all policy terms and conditions.
iAssist stores the online contract data for coordinating with the licensed insurance partners. After the conclusion of the contract, the customer receives confirmation including the insurance policy, general terms and conditions, insurance conditions, and consumer information from the respective insurance company by email.
After the policy decision, iAssist deletes all personal identifiable information of the customer. The only information that will be stored includes: Application Number/Date, Insured Name, Passport Number, Region, Cover Start/End Dates, and Premium Payment Details.
iAssist provides digital marketing services to their partnered licensed intermediaries. All insurance applications, payments to insurance companies, and contracts are managed directly by the licensed intermediary.
Payment, Prices and Invoicing
1. Service fees payment is made via Stripe which supports multiple currencies like Mastercard, Visa, American Express etc. You may refer to all currencies accepted at stripe.com to access the most updated list.
2. Payment Structure
Service Fee: Customers pay iAssist a non-refundable fee for support, queries resolution, and connecting with the appropriate licensed intermediary authorized for placement of the local health insurance policy.
Insurance Premiums: Paid directly to the iAssist who in turn pays to the licensed intermediary on aggregated basis under digital marketing agreement with intermediary.
3. If your insurance application is rejected by the licensed distributor or insurer, we will refund the service fee minus:
- Stripe payment‑gateway charges
- Initial payment which is equal to payment done by the applicant at completion of this website journey after payment page
Note: Premiums are ultimately paid to the insurers or their licensed partners and hence premiums are not refunded by us.
4. When paying via the payment methods mentioned below, the purchase price claim is transferred to Stripe Payment Europe Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210 Ireland as payment processor operating for iAssist Innovations Labs. The data required for payment processing will be transferred to Stripe Payments Europe, Limited. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that the contract cannot be concluded. Further information can be found in the data protection provisions of the payment service provider (https://stripe.com/de-en/privacy).
5. All prices are in Euros and incl. taxes.
5. No contradictory national laws
The customer warrants that he is entitled to take out travel/ health insurance outside home country abroad in accordance with the local laws of his home country. iAssist is not liable for the review of the customer’s national laws and any resulting claims.
Insurance products are not available to residents of:
- Countries under EU/U.S. sanctions (e.g., Russia, Iran).
- Jurisdictions where local laws prohibit cross-border insurance.
- Our licensed partners reserves the right to cancel policies violating this clause.
6. Anti‑Money Laundering & Know‑Your‑Customer
iAssist does not perform AML or KYC checks on your insurance application or premium payment. For questions about these checks, please contact the Licensed Distributor directly.
7. Product Pricing
iAssist endeavours to ensure that the information on the insurance companies' rates and conditions are always up to date, complete and correct. However, the information is provided without guarantee and customer shall make independent assessment of insurance company risks.
8. Rejected Application
The customer may cancel this contract as detailed in the policy terms and conditions. The customer must contact iAssist in writing by email at sales@crestglobal.in. If a customer’s visa application is formally rejected by the visa officials the customer may request a cancellation and refund in writing by email to sales@crestglobal.in within 10 days of the official notice. The customer must attach an official visa rejection letter. iAssist will coordinate with the licensed distributor to process a cancellation request, subject to the insurer's approval.
Upon approval, the customer will receive a refund of the premium amount paid, minus payment processing charges currently set at Euro 20 + 6% of amount paid per applicant, and excluding any non-refundable services already consumed (e.g. issued visa letters, translations, add-ons). Refunds are processed within 10 business days of confirmation. iAssist may chose to reduce these processing charges depending upon the merit of a case.
To request, email sales@crestglobal.in with your application number and official rejection notice within 10 days of such decision.
We will refund the Service Fee minus: (i) Stripe gateway fees; (ii) €20 administrative charge per applicant; within 10 business days of receipt.
9. Liability of iAssist
9.1 In so far as the liability of iAssist is excluded or limited, this also applies to the personal liability of legal representatives, employees and vicarious agents of iAssist.
9.2 iAssist shall not be liable for the accuracy of insurance coverage, product suitability, rejection of applications, visa denials, or any claim decisions made by the insurer. iAssist is not responsible for verifying the legal eligibility of the customer to purchase insurance products abroad. Liability is limited to direct damages caused by gross negligence or wilful misconduct by iAssist, and in any case, shall not exceed the service fee charged for the transaction. iAssist shall not be liable for indirect, incidental, or consequential damages, including but not limited to lost profits or reputational damage.
9.3 Any liability arising due to insurance contract servicing, performance, claims handling, query resolution etc shall be between customer and insurer along with the licensed intermediary. By using this online application, the customer agrees to hold iAssist harmless from any such liabilities arising due to any negligence or service delivery.
10. Links to third party websites
The website may contain hyperlinks to websites operated by third parties (e.g. insurance companies). Such hyperlinks are provided to the customer for information purposes only and iAssist is not responsible for their content.
11. Data Protection
Roles & Legal Basis
iAssist acts as a Data Processor under instruction of the Licensed Distributor (the Data Controller) for all personal data you submit via our platform.
We process your data only to: (a) facilitate your insurance application; (b) provide the services you’ve ordered; and (c) comply with legal obligations.
The Controller’s legal basis for processing is Article 6(1)(b) GDPR (performance of contract).
International Transfers & Safeguards
Our registered office is in Singapore, which the European Commission regards as a “third country.” Personal data may be transferred there under the Standard Contractual Clauses approved by the European Commission.
By accepting these Terms, you consent to the transfer of your personal data outside the EEA under those safeguards.
Your Rights
You have the right to:
- Access and receive a copy of your data;
- Rectify inaccurate or incomplete data;
- Erase data where there is no overriding legal basis to retain it;
- Restrict or object to processing;
To exercise any right, email our DPO at sales@crestglobal.in. We will respond within one month, for complex requests.
Data Retention
Temporary application data (forms, supporting docs): deleted within 30 days of policy issuance or rejection.
Contractual reference data (application ID, dates, service‑fee invoice): retained for 3 years (EU record‑keeping requirement), then securely deleted or anonymised.
12. Force Majeure
iAssist shall not be liable for any delay or failure to perform its services under these Terms if such delay or failure is due to events beyond its reasonable control (e.g., natural disasters, strikes, cyber‑attacks, pandemic measures, government actions).
13. Amendments
iAssist may update these Terms at any time. We will notify you of material changes by email or via a notice on our website at least 14 days before they become effective. Continued use of our services after the effective date constitutes acceptance of the revised Terms.
14. Applicable law, note on participation in disputes, severability clause
14.1 All disputes related to insurance distribution (including quotes, coverage, service deficiency, payments, or claims) are governed by law of the country where licensed intermediary is based, and shall be directed to a licensed intermediary. Singapore law applies only to disputes over iAssist’s assistance services.
14.2 At the time of purchase of the contract for the first time via this online application, for customers located within the European Union, these Terms and Conditions shall be governed by the laws of EU, without prejudice to any mandatory consumer protection laws of the customer’s home country.
14.3 For all other conditions, the Terms shall be governed by the laws of the Singapore.
14.4 In the event of a dispute, the competent courts of shall have jurisdiction for EU customers, while non-EU users agree to submit to the exclusive jurisdiction of the courts of Singapore, as applicable.
14.5 If any provision is found invalid, the remainder of the Terms shall remain in full effect. Invalid provisions shall be interpreted to reflect the original intent as closely as possible.
14.6 Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of these General Terms and Conditions. Invalid provisions shall be reinterpreted in such a way that the economic purpose intended by this provision is achieved.
15. Non-Refundability of Part Payment to iAssist
Upon issuance of the insurance policy certificate by the respective insurer, any part payment, deposit, or advance made to iAssist towards service fees or facilitation charges shall be deemed fully earned and shall be strictly non-refundable, whether or not the underlying policy is subsequently cancelled, surrendered, or otherwise terminated for any reason. This non-refundable condition applies irrespective of any cooling-off period, free-look period, or statutory right to cancellation that may apply to the insurance policy itself.
For clarity, any request for refund of the insurance premium component paid to the insurer shall be governed solely by the insurer’s own cancellation, refund, and policy terms. iAssist bears no responsibility or liability for premium refunds, which shall be processed (if applicable) directly by the insurer in accordance with their prescribed procedures.
16. Miscellaneous Clause
16.1 No Advice
iAssist does not provide insurance advice. Customers must consult the licensed intermediary for policy suitability. Their details are provided in the online application.
16.2 iAssist’s Fees
Are strictly for services as detailed in the contract earlier as VAS services mentioned in the contract issued to the customer.
16.3 Claims Liability
iAssist is not involved in claims processing for these policies. Disputes must be directed to the insurer/licensed intermediary.
16.4 Right of Withdrawal
In accordance with applicable consumer protection laws in the EU, customers purchasing insurance contracts online may withdraw from the insurance application within 14 calendar days from the date of purchase, without stating any reason, provided the insurance coverage has not yet commenced or no claims have been made.
In cases where the customer has expressly requested immediate commencement of insurance coverage during the withdrawal period, and coverage has started, as decided by the insurer or licensed insurance distributor. All decisions shall be made by licensed distributor and their insurer. In event of any dispute, customer shall write to the insurer or licensed distributor directly.
To withdraw, send a written notice (including your name, application number, and bank details for refund) to sales@crestglobal.in. We will refund the service fee minus any (i) payment‑gateway charges, (ii) admin fees for processing the application and (iii) proportional fees for services already rendered, within 14 days of receiving your notice.
16.5 Cookies & Tracking
Our website uses cookies and similar technologies (e.g. Google Analytics) to understand site performance and target marketing. You may accept or reject non‑essential cookies via the banner at first visit. Declining cookies will not prevent you from using the core application‑support services.
16.6 Entire Agreement
These Terms (together with any documents expressly referred to) constitute the entire agreement between you and iAssist in relation to our services and supersede all prior statements, understandings and agreements.
16.7 No Reliance
You acknowledge that, in agreeing to these Terms, you have not relied on any oral or written representations other than those expressly set out herein.
16.8 Notices
All notices under these Terms must be in writing and sent to:
Notices are deemed received 2 business days after sending.
16.9 Assignment
You may not assign, novate or otherwise transfer any of your rights or obligations under these Terms without iAssist’s prior written consent. iAssist may assign these Terms to any affiliate or successor.
16.10 Insurers Terms and Conditions
As per licensed intermediary website the product details provided at the time of purchase https://soeasytravelinsurance.com/
17. Refund Policy
Our broker partner, offers a customized group product intended to meet EU visa, residency, and immigration requirements.
A policy is deemed "used" when any of the following occurs:
- (i) The policy start date has commenced,
- (ii) The insurance certificate is presented or provided—formally or preliminarily—to any consulate, embassy, or immigration authority, or
- (iii) The coverage is used for medical attendance.
The insurance certificate is a document with administrative and legal effect. Once issued, cancellation or refund is permitted only under the following conditions:
Visa Rejection: A refund is only applicable if the relevant visa or residency/renewal application is officially denied. An official written rejection letter must be provided as proof.
Once the policy has started than it can not be cancelled except EU laws of 14 days.
Pursuant to regulatory obligations, our broker, intermediaries, or agents may notify for policy modification or cancellation without further notice to the policyholder. iAssist and its intermediaries or brokers assume no liability for any impact such notification may have on the policyholder's application.
Fees charged by any third parties and losses arising from exchange rate fluctuations are strictly non-refundable.
18. By proceeding with this purchase, you engage iAssist Singapore Pte. Ltd. to provide insurance arrangement and policy procurement services, including:
- (i) Query resolutions,
- (ii) Electronically showing the of the insurance policy from the insurer,
- (iii) Submission of your application to the selected insurer,
- (iv) Processing and verification of information provided,
- (v) Generation and delivery of insurance documents and certificates,
- (vi) Customer support related to policy issuance and claims guidance,
- (vii) These services commence immediately upon successful payment of the iAssist service fee,
- (viii) The iAssist service fee is separate from the insurance premium charged by the insurer. Once the requested insurance policy, certificate, quotation or related documents have been successfully procured and delivered, the iAssist service shall be deemed completed and the service fee shall be considered earned.,
- (ix) Any cancellation or refund of insurance premium shall be governed by the insurer's policy terms and applicable regulations and shall not automatically entitle the customer to a refund of the iAssist service fee.
